Article 7. Right of withdrawal/return
7.1. This article only applies if Customer is a natural person who is not acting in his or her professional or commercial capacity. Business Customers therefore have no right of withdrawal.
7.2. Customer will have the right to dissolve the distance Agreement with AYLAM B.V within 14 days after receiving the product, free of charge and without stating reasons.
7.3. The term commences on the day after the product was received by the Customer, or a third party designated by the Customer, who is not the transporting party, or: if the delivery of a product involves different deliveries or parts: the day on which Customer, or a third party designated by Customer, received the last delivery or the last part; with contracts for the regular delivery of products during a given period: the day on which Customer, or a third party designated by Customer, received the first product; if Customer has ordered several products: the day on which Customer, or a third party designated by Customer, received the last product.
7.4. Costs incurred for the return shipment are for Customer's account, if these costs are higher than the regular postal rate, AYLAM B.V. will provide an estimate of these costs. The shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain at the Customer's own expense.
7.5. During the withdrawal period referred to in paragraph 1, Customer will treat the product and its packaging with the utmost care. Customer may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation. The Page 5 of 9 basic principle here is that this inspection may not go beyond what the Customer could do in a physical store.
7.6. Customer is only liable for the product's devaluation that is a consequence of his handling the product other than as permitted.
7.7. Customer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in other form) to AYLAM B.V, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If AYLAM B.V makes it possible for Customer to declare his withdrawal via electronic/digital means, then after receiving such a declaration, AYLAM B.V sends immediate confirmation of receipt.
7.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1/2, Customer shall return the product, or hand it over to (a representative of) AYLAM B.V. Products can be returned to the following address: Graftermeerstraat 29 B, 2131 AA, Hoofddorp, The Netherlands
7.9. Any amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, and in any case within 14 days after dissolution of the Agreement. If Customer chose an expensive method of delivery in preference to the cheapest standard delivery, AYLAM B.V does not have to refund the additional costs of the more expensive method. Except in cases in which AYLAM B.V has offered to retrieve the product himself, he can postpone refunding until he has received the product or until Customer proves he has returned the product, depending on which occurs earlier.
7.10. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
7.11. The right of withdrawal does not apply to: Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery; (See General Terms & Conditions page to view all other terms.)